Privacy Policy

Introduction

Bend Rodent Control (“we,” “us,” or “our”) operates the website at bendrodentcontrol.com and provides rodent control lead generation services connecting property owners with qualified pest control professionals in Central Oregon. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through any channel.

By using our website or submitting your information through any contact form or phone call, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

Service Model Notice: Bend Rodent Control is a lead generation service that connects property owners with licensed local rodent control professionals in Central Oregon. When you contact us, your information may be shared with service providers in our network who can address your rodent control needs. See the “How We Use Your Information” section for full details.

Information We Collect

Information You Provide Directly

When you contact us through our website, by phone, or by email, we may collect:

• Your name and contact information including phone number and email address
• Your property address or general location within Central Oregon
• Information about your rodent problem including species suspected, property type, and urgency level
• Any other information you choose to provide when describing your situation

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited on our website and time spent on each page
• The website that referred you to us
• Device type and operating system
• Date and time of your visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files placed on your device that help us understand how visitors use our site. We use:

• Analytics cookies — to understand how visitors interact with our website (Google Analytics)
• Performance cookies — to understand page load performance and user experience
• Functional cookies — to remember your preferences on return visits

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Our Services

• Connecting you with qualified local rodent control professionals in Central Oregon who can address your specific situation
• Responding to your inquiries about rodent control services, pricing, and availability
• Scheduling and coordinating service for your property
• Following up after service to verify your satisfaction
• Improving our website content and service based on usage patterns

Lead Generation and Service Provider Sharing

Important: As a lead generation service, when you contact Bend Rodent Control, your contact information and property details will be shared with licensed rodent control service providers in our network who are qualified to serve your area. This sharing is essential to connecting you with a professional who can help. By contacting us, you consent to this sharing for the purpose of receiving rodent control service.

Legal Compliance and LeadSmart Network Requirements

Our service operates through the LeadSmart professional network. We comply with applicable FTC regulations regarding lead generation, including clear disclosure of our service model. We do not sell your information to unrelated third parties or use it for marketing purposes unrelated to rodent control services in Central Oregon.

Analytics and Website Improvement

We use anonymized and aggregated data from website analytics to understand how visitors find and use our content, which pages are most helpful, and how to improve our service for future visitors. This data does not identify individual users.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Provider Network

As described above, your contact information and property details are shared with licensed rodent control professionals in our network for the purpose of providing you with the service you requested. These providers are licensed pest control operators in Oregon and are required to handle your information appropriately.

Service Providers Supporting Our Operations

We use third-party service providers who assist us in operating our website and business, including:

• Google Analytics — website traffic analysis
• Hosting and content delivery services
• Email service providers for communication
• Call tracking services for phone lead management

These providers are contractually required to use your information only for the purposes we specify and to protect it appropriately.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Bend Rodent Control is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change through our website.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request that we correct any inaccuracies. Contact us at hello@bendrodentcontrol.com to make such a request.

Deletion

You may request that we delete your personal information from our records. We will comply with deletion requests unless we are required to retain certain information for legal or business purposes.

Opt-Out of Communications

If you have received communications from us and wish to stop receiving them, you may opt out by contacting us at hello@bendrodentcontrol.com or by following the unsubscribe instructions in any email communication. Note that opting out of marketing communications does not opt you out of transactional communications related to a service you have requested.

Oregon Consumer Privacy Rights

Oregon residents have specific rights under Oregon privacy law regarding their personal data. If you are an Oregon resident and wish to exercise your rights, contact us using the information below. We will respond to verified requests within the timeframes required by applicable Oregon law.

Cookie Control

You can control the use of cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling certain cookies may affect the functionality of our website.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all website data transmission
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices
• Use of reputable third-party service providers with appropriate security standards

No method of transmission over the internet or electronic storage is 100 percent secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Children’s Privacy

Our website and services are intended for adults seeking rodent control services for their properties. We do not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected information from a child under 13, please contact us at hello@bendrodentcontrol.com and we will delete that information promptly.

Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party services. This Privacy Policy applies only to bendrodentcontrol.com. We are not responsible for the privacy practices of any third-party websites you may access through links on our site. We encourage you to review the privacy policies of any third-party sites you visit.

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how visitors use our website. Information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in the United States. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this policy and post the revised policy on our website.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.